Failed to Obtain Online Resources in Software

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Symptom:

Failed to obtain online resources in the software. For example, solution resources could not be obtained in Mech-Vision, or robot models could not be obtained in Mech-Viz.

Possible Causes:

The relevant domain names are not included in the firewall whitelist, preventing online resources from being accessed due to firewall restrictions.

Solutions:

  1. Check whether there is a firewall on the current network. If so, please add the following domain names to the firewall whitelist.

    http://support.mech-mind.net:8888

    http://support.mech-mind.net:9999

    If the issue is not resolved, proceed to step 2.

  2. On the IPC, select Control Panel  System and Security  Windows Defender Firewall , and then click Advanced settings in the left-side navigation pane to enter the Windows Defender Firewall with Advanced Security window. In the Monitoring  Firewall interface, check whether there are any outbound blocking rules for the Mech-Mind software. If so, disable them.

    If the issue persists, proceed to step 3.

  3. After a certain interval, try again to obtain the online resources.

    If the issue still cannot be resolved, please contact Mech-Mind Technical Support.

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