Installation Guide

This chapter guides you through the downloading, installation, uninstallation, repair, and installation modification of Mech-MSR.

System Requirements

Mech-MSR can be used only when installed on an industrial personal computer (IPC) or your PC (personal computer). The IPC or PC for installing software should meet the following recommended system requirements:

Software License

Software license with Mech-MSR authorization

Operating system

Windows 10 or above

CPU

Support for the AVX2 instruction set, Intel i5-12400 or higher

Memory

16 GB or above

GPU

Optional. It is recommended to use the NVIDIA GTX 1660 Super or above if the system is equipped with a discrete graphics card.

Hard disk

256 GB SSD or larger

  • Mech-MSR does not support discrete graphics cards other than NVIDIA.

  • Ensure that the hard disk where the software will be installed on IPC or PC should have at least 10 GB free space; otherwise, installation may fail.

  • If the Sentinel LDK encryption driver has not been installed on the IPC or PC, it will be automatically installed to the hard disk C during software installation. Do not uninstall it or move its installation files; otherwise, license authorization may fail and you are not allowed to use the Mech-MSR software.

When Mech-MSR is running, the resolution and scale of the screen should follow the correspondence in the table below. If the resolution and scale of your screen do not match those in the table below, some display problems may occur.

Resolution Scale

1920 × 1080 (16:9)

100% or 125%

2560 × 1440 (16:9)

125% or 150%

3840 × 2160 (16:9)

150% or 175%

Download Software Installation Package

You can download the software installation package from Mech-Mind Download Center or contact Mech-Mind pre-sales or support engineers.

Install the Software

Verify the Integrity of Software Installation Package

Since the software installation package may be corrupted during transmission or downloading, you need to verify the integrity of the software installation package. The integrity of the installation package can be verified with the CRC-32 value, which is provided on the download page.

Please install and use the 7-Zip software to calculate the CRC-32 value.

To verify the integrity of the software installation package, follow these steps:

  1. Copy the installation package to a specified directory on the device that will run the software, such as D:/.

  2. Unzip the installation package. You will see the installer (Mech-MSR Installer 2.0.0.exe) and the content folder.

    Do not move the installer and the content folder.

  3. Open 7-Zip, and use the address bar to navigate to the directory where the software installation package is located.

  4. Select the software installation package, and in the context menu, select File  CRC  CRC-32 to calculate the CRC-32 value.

  5. Check the calculated CRC-32 value against the one on the download page. The two values should be identical.

  6. Repeat steps 3 to 5 to calculate the CRC-32 values for the installer (.exe file) and content folder that have been decompressed.

    • For the installation package and the installed, a CRC32 value is got after calculation; for the content folder, the CRC32 checksum for data is got after calculation.

    • If the calculated values do not match those provided on the download page, please download the installation package again.

Install the Software

To install Mech-MSR, follow these steps:

  1. Double-click the executable software installation file and open Mech-MSR Setup Wizard. The Welcome window will be displayed.

  2. In the Welcome window, browse the software information and click Next.

  3. In the License Agreement window, read the license agreement carefully, check the I accept the terms and conditions in the license agreement check box, and then click Next.

  4. In the Select Product window, select the product to install (Mech-MSR x.x.x). Select the Create desktop shortcut(s) checkbox (recommended), and then click the Next button.

  5. In the Set Path window, change the installation path as required, such as “D:/project”, and then click the Next button.

    If the installation path is not changed, the path to the default destination folder is as follows: C:/Mech-Mind/Mech-MSR-2.0.0

  6. In the Confirm window, confirm that the installation path is correct and then click the Install button.

  7. In the Install window, wait for the installation to complete.

  8. After the software is installed, in the Finish window, click the Finish button.

If the installation fails, refer to the error message in the Finish window and the Troubleshoot Common Installation Issues section to troubleshoot the issue.

When you first open the software, if your IPC or PC displays a security alert, click Allow Access to add the software to the firewall whitelist. Otherwise, the software may not be able to detect the laser profiler due to the firewall blocking.

Uninstall the Software

If you do not need to use Mech-MSR, you can uninstall it using any of the following ways:

  • Uninstall the software using the Setup Wizard (recommended)

  • Uninstall the software using Windows Control Panel

Uninstall the Software Using the Setup Wizard

To uninstall the software using the Setup Wizard, follow these steps:

  1. Double-click the decompressed software installation file (EXE file) and open Mech-MSR Setup Wizard. The Maintain window will be displayed.

  2. In the Maintain window, click the Uninstall button.

  3. In the Uninstall window, click either Keep user configuration files or Do not keep user configuration files.

  4. Wait until the uninstall operation is completed.

Uninstall the software using Windows Control Panel

To uninstall the software using the Windows Control Panel, follow these steps:

  1. Open the Control Panel on the IPC or PC.

  2. Select Program  Uninstall or change a program.

  3. Right-click the software to uninstall, and then click Uninstall.

  4. Wait until the uninstall operation is completed.

Repair the Software

If Mech-MSR fails to work normally due to certain exception, you can use the repair function to reinstall the software.

To repair the software, follow these steps:

  1. Double-click the executable software installation file and open Mech-MSR Setup Wizard. The Maintain window will be displayed.

  2. In the Maintain window, click Repair.

  3. Wait until the repair operation is completed.

Troubleshoot Common Installation Issues

Failed to Start the Setup Wizard

Symptom:

After a double click on the installation file, the setup wizard could not be started properly or crashed.

Possible Cause:

There is not enough space available on the system drive.

Troubleshooting Procedure:

Check whether the available space on the system drive is larger than the size of the installer.

  • If the available space on the system drive is smaller than the size of the installer, delete unnecessary files to free up the space, and then reinstall. If the issue still exists, contact Mech-Mind Technical Support.

  • If there is enough space on the system drive, contact Mech-Mind Technical Support.

Installation Failed

Symptom:

An error message saying “Installation failed.” appeared during the installation.

Possible Cause:

  • Corrupted installer or missing files.

  • The current user does not have administrator access.

  • Another Wizard is performing the installation or the Windows system is being upgraded.

  • Other reasons.

Troubleshooting Procedure:

  1. Obtain a new installer and check its integrity, and then try the installation again.

    • If the problem is resolved, the troubleshooting is completed.

    • Otherwise, proceed to Step 2.

  2. Right-click the installer and select “Run as administrator” to reinstall.

    • If the problem is resolved, the troubleshooting is completed.

    • Otherwise, proceed to Step 3.

  3. Try the installation again after the installation of other software completes or after the Windows system upgrade completes.

    • If the problem is resolved, the troubleshooting is completed.

    • Otherwise, proceed to Step 4.

  4. Restart your IPC or computer and try the installation again.

    • If the issue is resolved, the troubleshooting is completed.

    • If the issue still exists, click the “installation log” link in the Finish window to collect installation logs and send them to Mech-Mind Technical Support.

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