Common Errors and Solutions

The following are common error messages that may occur when using a Step. Check the possible causes and solutions for the errors.

If the issue cannot be resolved, try the following:

  • See the Troubleshooting section in the relevant Steps document to learn about possible errors and solutions when using specific Steps.

  • Go to Mech-Mind Online Community and ask questions and exchange ideas in the Q&A category.

Error: invalid input

No. Possible Cause Solution

1

The input profile, depth map, or intensity image is empty.

Ensure that the Step input is not empty.

2

The dimensions of the depth map and intensity image input to the Step do not match.

Ensure that the dimensions of the depth map and intensity image input to the Step are consistent.

3

The input depth map is empty.

Ensure that the depth map input to the Step is not empty.

4

The input intensity image is empty.

Ensure that the intensity image input to the Step is not empty.

5

Not enough points have been input.

Check the input data and make sure there are enough points.

6

The input feature point is invalid.

Ensure that the input feature point is valid.

7

The input reference line is invalid.

Ensure that a valid reference line is input.

8

The input reference plane is invalid.

Ensure that a valid reference plane is input.

Error: invalid ROI

No. Possible Cause Solution

1

The position, size, or orientation of the feature region is invalid.

Reset the feature region and make sure it is valid.

2

Not enough points are defined in the feature region.

Adjust the feature region to ensure that it has enough points.

3

The set feature regions are empty.

Ensure that there is at least one feature region that is not empty.

Error: unknown reason

Possible cause: unknown issue.

Solution: Please contact Technical Support.

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