Troubleshooting

You are currently viewing the documentation for version 1.8.2. To access documentation for other versions, click the "Switch Version" button located in the upper-right corner of the page.

■ To use the latest version, visit the Mech-Mind Download Center to download it.

■ If you're unsure about the version of the product you are using, please contact Mech-Mind Technical Support for assistance.

When encountering problems in the process of production, you can use the Maintenance function in the operation area of the production interface for troubleshooting. Please follow the steps below to operate.

  1. Enter the Maintenance window.

    Click the troubleshooting maintenance management icon button in the operation area.

    troubleshooting click maintenance management

  2. Enter the Troubleshooting tab.

    Click Troubleshooting in the Maintenance window.

    troubleshooting select troubleshoot

  3. Start troubleshooting.

    • Refer to the online documentation for troubleshooting. You can also click Vision system service manual and Camera maintenance and support to check the online documentation.

    • Refer to the issues and solutions listed in the Troubleshooting tab. Click ▶ to expand the topic and view the symptoms, possible causes, and solutions.

      troubleshooting common questions

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