Garbled Characters in Chinese Log Files

You are currently viewing the documentation for the latest version (2.1.0). To access a different version, click the "Switch version" button located in the upper-right corner of the page.

■ If you are not sure which version of the product you are currently using, please feel free to contact Mech-Mind Technical Support.

Symptom:

The messages of Mech-Viz log files contained garbled characters (???) when the following conditions were met:

Chinese simplified was set as software language. (Select File Options Common Language)
On the IPC, the Current system locale was not set as Chinese (Simplified, PRC), but as others (e.g. English, United States). (Select Control panel Clock and Region Region Administrative Change system locale)

Affected Software Versions:

All versions

Possible Cause:

Current system locale setting and software language setting did not match.

Solution:

Upgrade Mech-Viz to version 1.7.0 or later.
If Mech-Viz cannot be upgraded to version 1.7.0 or later currently, follow these steps to workaround this issue:
- Go to Control panel Clock and Region Region Administrative Change system locale and change the Current system locale to Chinese (Simplified, PRC).
- Restart the IPC for this change to take effect.
  
  After the restart, the newly generated logs will display normally in the log files.
  
  After the restart, garbled characters will remain in the logs that are generated before the setting change.

Garbled Characters in Chinese Log Files

We Value Your Privacy