Installation Guide

This chapter guides you through the downloading, installation, upgrade, uninstallation, repair, and installation modification of Mech-Metrics and Mech-MSR.

System Requirements

Mech-Metrics and Mech-MSR can be used only when being installed on the IPC (industrial personal computer) or your PC (personal computer). The IPC or PC for installing and running the software should meet the following recommended system requirements:

Software License

Mech-Metrics and Mech-MSR authorized Software License.

Operating system

Windows 10 or above.

CPU

Support for the AVX2 instruction set, Intel i5-12400 or higher.

Memory

16 GB or more.

GPU

NVIDIA GeForce GTX 1660 Super or above (if with a discrete graphics card).

Hard disk

256 GB SSD or larger.

  • Mech-Metrics and Mech-MSR do not support discrete graphics cards other than NVIDIA.

  • Ensure that the hard disk where the software will be installed on IPC or PC should have at least 10 GB free space; otherwise, installation may fail.

  • If the Sentinel LDK encryption driver has not been installed on the IPC or PC, it will be automatically installed to the hard disk C during software installation. Do not uninstall it or move its installation files; otherwise, license authorization may fail and you are not allowed to use Mech-Metrics and Mech-MSR software.

When using Mech-Metrics and Mech-MSR, the resolution and scaling of the monitor should follow the correspondence in the table below. If the resolution and scaling of your monitor do not match those in the table below, some display problems may occur.

If you are using dual monitors, make sure that both have the same resolution and scale.

Resolution

Scale

1920 × 1080 (16:9)

100% or 125%

2560 × 1440 (16:9)

125% or 150%

Download Software Installation Package

Mech-Mind provides a software installation package for Mech-Metrics and Mech-MSR (Mech-Metrics & Mech-MSR installer).

  • The Mech-Metrics & Mech-MSR installer integrates the Sentinel LDK encryption driver for software license authorization.

  • The Mech-Metrics & Mech-MSR installer integrates the basic Communication Component, which includes a built-in Python 3.9.13 environment.

You can download the software installation package from Mech-Mind Download Center or contact Mech-Mind pre-sales or support engineers.

Install the Software

Verify the Integrity of Software Installation Package

Since the software installation package may be corrupted during transmission or downloading, you need to verify the integrity of the software installation package. The integrity of the installation package can be verified with the CRC-32 value, which is provided on the download page.

Please install and use the 7-Zip software to calculate the CRC-32 value.

To verify the integrity of the software installation package, follow these steps:

  1. Copy the installation package to a specified directory on the device that will run the software, such as D:/.

  2. Unzip the installation package. You will see the installer (Mech-Metrics & Mech-MSR Installer 1.3.0.exe) and the content folder.

    Do not move the installer and the content folder.

  3. Open 7-Zip, and use the address bar to navigate to the directory where the software installation package is located.

  4. Select the software installation package, and in the menu bar, select File  CRC  CRC-32 to calculate the CRC-32 value.

  5. Check the calculated CRC-32 value against the one on the download page. The two values should be identical.

  6. Repeat steps 3 to 5 to calculate the CRC-32 values for the installer (.exe file) and content folder that have been decompressed.

    • For the installation package and the installer, a CRC32 value is got after calculation; for the content folder, the CRC32 checksum for data is got after calculation.

    • If the calculated values do not match those provided on the download page, download the installation package again.

Install the Software

Before installing the software, download the software installation package, and verify the integrity of the software installation package first.

To install Mech-Metrics and Mech-MSR, follow these steps:

  1. Double-click the decompressed software installer and open Mech-Metrics & Mech-MSR Setup Wizard. The Welcome window will be displayed.

  2. In the Welcome window, browse the software information and click Next.

  3. In the License Agreement window, read the license agreement carefully, check the I accept the terms and conditions in the license agreement check box, and then click Next.

  4. In the Select Product window, select the products (Mech-Metrics x.x.x and Mech-MSR x.x.x) to install. Select the Create desktop shortcut(s) checkbox (recommended), and then click the Next button.

    • The Communication Component is installed compulsorily along with the products as a fundamental communication component of the vision system, but will not have a desktop shortcut.

    • The Communication Component cannot be opened individually and can only be evoked by or to provide communication in the Mech-MSR.

  5. In the Set Path window, change the installation path as required, such as "D:/project", and then click the Next button.

    When the software is installed, the software installation package will first be decompressed on the system disk (usually the C drive). Make sure that the system disk has sufficient disk space; otherwise, the installation may fail.

    • If the installation path is not changed, the default software install paths are as follows during the initial installation:

      • Mech-Metrics:C:/Mech-Mind/Mech-Metrics & Mech-MSR-x.x.x/Mech-Metrics

      • Mech-MSR:C:/Mech-Mind/Mech-Metrics & Mech-MSR-x.x.x/Mech-MSR

  6. In the Confirm window, confirm that the installation path is correct and then click the Install button.

  7. In the Install window, wait for the installation to complete.

    In this window, a User Account Control pop-up may appear, querying "Do you want to allow this app from an unknown publisher to make changes to your device?" If the pop-up appears, click the Yes button. Otherwise, the installation will fail.

  8. After the software is installed, in the Finish window, click the Finish button.

  • After successful installation, if you want to install the Mech-Eye SDK software that needs to be used by the inline measurement system, click the download link in the Finish window.

  • If the installation fails, refer to the error message in the Finish window and the Troubleshoot Common Installation Issues section to troubleshoot the issue.

  • If an error related to Sentinel LDK encryption appears when you open the software, see Troubleshooting Common Issues for solutions.

When you first open the software, if your IPC or PC displays a security alert, click Allow Access to add the software to the firewall whitelist. Otherwise, the software may not be able to detect the camera due to the firewall blocking.

Upgrade the Software

To upgrade the software, follow these steps:

  1. Copy the software installation package to a specified directory on the IPC or PC, such as "D:/project", and decompress it.

  2. Double-click the software installation file (EXE file) and open Mech-Metrics & Mech-MSR Setup Wizard. The Upgrade window will be displayed.

  3. In the Upgrade window, click either Upgrade and keep history versions or Upgrade and delete history versions.

  4. Wait until the upgrade operation is completed.

Uninstall the Software

If you do not need to use Mech-Metrics and Mech-MSR, you can uninstall it by using any of the following ways:

  • Uninstall the software by using the Setup Wizard (recommended)

  • Uninstall the software by using Windows Control Panel

Uninstall the Software by Using the Setup Wizard

To uninstall the software by using the Setup Wizard, follow these steps:

  1. Double-click the decompressed software installation file (EXE file) and open Mech-Metrics & Mech-MSR Setup Wizard. The Maintain window is displayed.

  2. In the Maintain window, click the Uninstall button.

  3. In the Uninstall window, click either Keep user configuration files or Do not keep user configuration files.

  4. Wait until the uninstall operation is completed.

Uninstall the Software by Using Windows Control Panel

To uninstall the software using the Windows Control Panel, follow these steps:

  1. Open the Control Panel on the IPC or PC.

  2. Select Programs  Uninstall a program.

  3. Right-click the software to uninstall, and then click Uninstall.

    If you use the installation package Mech-Metrics & Mech-MSR to install software, all installed software products will be displayed as "Mech-Metrics & Mech-MSR x.x.x" as a whole in the program list.

  4. Wait until the uninstall operation is completed.

Repair the Software

If Mech-Mind software fails to work normally due to certain exception, you can use the repair function to reinstall the software.

To repair the software, follow these steps:

  1. Double-click the decompressed software installation file (EXE file) and open Mech-Metrics & Mech-MSR Setup Wizard. The Maintain window is displayed.

  2. In the Maintain window, click Repair.

  3. Wait until the repair operation is completed.

Modify Installed Components

After the installation package Mech-Metrics & Mech-MSR is installed, to modify software installation, follow these steps:

  1. Double-click the decompressed software installation file and open Mech-Metrics & Mech-MSR Setup Wizard. The Maintain window is displayed.

  2. In the Maintain window, click Modify.

  3. In the Select Product window, select the products or components to install, or clear the products or components to uninstall.

  4. Complete remaining installation operations.

Troubleshoot Common Installation Issues

Failed to Start the Setup Wizard

Symptom:

After a double click on the installation file, the setup wizard could not be started properly or crashed.

Possible Cause:

There is not enough space available on the system drive.

Troubleshooting Procedure:

Check whether the available space on the system drive is larger than the size of the installer.

  • If the available space on the system drive is smaller than the size of the installer, delete unnecessary files to free up the space, and then reinstall. If the issue still exists, contact Mech-Mind Technical Support.

  • If there is enough space on the system drive, contact Mech-Mind Technical Support.

Installation Failed

Symptom:

An error message saying "Installation failed." appeared during the installation.

Possible Cause:

  • Corrupted installer or missing files.

  • The current user does not have administrator access.

  • Another Wizard is performing the installation or the Windows system is being upgraded.

  • The user does not allows the installation package to make changes to the device.

  • Other reasons.

Troubleshooting Procedure:

  1. Obtain a new installer and check its integrity, and then try the installation again.

    • If the problem is resolved, the troubleshooting is completed;

    • Otherwise, proceed to Step 2.

  2. Right-click the installer and select "Run as administrator" to reinstall.

    • If the problem is resolved, the troubleshooting is completed;

    • Otherwise, proceed to Step 3.

  3. Try the installation again after the installation of other software completes or after the Windows system upgrade completes.

    • If the problem is resolved, the troubleshooting is completed;

    • Otherwise, proceed to Step 4.

  4. If a User Account Control pop-up may appear in the Install window, querying "Do you want to allow this app from an unknown publisher to make changes to your device?", click Yes.

    • If the problem is resolved, the troubleshooting is completed;

    • Otherwise, proceed to Step 5.

  5. Restart your IPC or PC and try the installation again.

    • If the issue is resolved, the troubleshooting is completed.

    • If the issue still exists, click the "installation log" link in the Finish window to collect installation logs and send them to Mech-Mind Technical Support.

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