Manage Log

If you encounter a problem when using the camera, you can view the log or export the log and send it to Technical Support to facilitate the troubleshooting process.

View Log

Please follow these steps to view the log:

  1. Click Show Log in the data acquisition area to open the log saved in the camera.

  2. Click Show Log Entries in the lower right to display the full log list.

  3. Select a log entry in Log Entries to view its content on the left.

The title of the log entry represents the time when it was generated. For example, the log entry titled 20221117171503_887 was generated on November 17, 2022 at 17:15:03.

Export Log

Please follow these steps to export the log:

  1. Click Show Log in the data acquisition area to open the log saved in the camera.

  2. Click Show Log Entries in the lower right to display the full log list.

  3. Select the log entry to be exported, click Export, select the folder for saving the log in the pop-up window, and then click Select Folder.

  4. If you need to export multiple log entries, repeat step 3.

Log Levels

Logs are categorized into four levels:

  • i: INFO, descriptive information of execution processes.

  • W: WARNING, warning messages of potential issues.

  • C: CRITICAL, errors that may not stop the device from operating.

  • F: FATAL, errors that severely affects the operation of the device.

Other Actions

You can also perform the following actions in the log window:

  • Auto Refresh: automatically refresh the log when enabled.

  • Clear: clear the log content displayed in the software.

  • Clear Server Logs: delete the log saved in the camera. This action clears the log content displayed in the software at the same time.