Manage Log

If you encounter a problem when using the camera, you can export the log and send it to Technical Support to facilitate the troubleshooting process.

Export Log

If you encounter a problem when using the camera, follow these steps to export the log.

  1. Click Show Log in the data acquisition area to open the camera log.

  2. Click Show Log Entries in the lower right to display the full log list.

  3. Select the log entry to be exported, click Export, select the folder for saving the log in the pop-up window, and then click Select Folder.

  4. If you need to export multiple log entries, repeat step 3.

Log Levels

Logs are categorized into four levels:

  • i: INFO, descriptive information of execution processes.

  • W: WARNING, warning messages of potential issues.

  • C: CRITICAL, errors that may not stop the camera from operating.

  • F: FATAL, errors that severely affects the camera’s operation.

Other Actions

You can also perform the following actions in the log window:

  • Auto Refresh: automatically refresh the log when enabled.

  • Clear: clear the log content displayed in the software.

  • Clear Server Logs: delete the log saved in the camera. This action clears the log content displayed in the software at the same time.