Troubleshooting
This topic provides troubleshooting guidance for commonly encountered issues.
| If you encounter an issue not covered by the following topics, please visit Mech-Mind Online Community to get help (account registration and sign-in required). |
Error Code Checklist
0x0801–0x0805: General
| Error code | Error name | Description |
|---|---|---|
0x0801 |
ACQUISITION_LINE_COUNT_ERROR |
Invalid acquisition line count |
0x0802 |
ACQUISITION_EXCLUSIVE_ERROR |
Another client is acquiring data |
0x0803 |
IOSAMPLE_EXCLUSIVE_ERROR |
Another client is using the encoder and input signal viewer |
0x0804 |
EMPTY_IO_SIGNAL |
Encoder and input signals are empty |
0x0805 |
IO_SAMPLE_SIGNAL_COUNT_ERROR |
Invalid encoder and input signals |
0x1101–0x1103: System Errors
| Error code | Error name | Description |
|---|---|---|
0x1101 |
INIT_FAILED_UPGRADABLE |
Initialization failed, but upgrade is available |
0x1102 |
INIT_FAILED_NO_DETECTOR |
Initialization failed, no sensor head detected |
0x1103 |
INIT_FAILED_INVALID_DEVICE |
Initialization failed, invalid sensor head |
0x0001–0x00FF: Application Errors
| Error code | Error name | Description |
|---|---|---|
0x0001 |
MODEL_NOT_SUPPORTED |
Device type not supported |
0x0002 |
COMMAND_NOT_IMPLEMENTED |
Command not supported |
0x0003 |
INIT_FAILE |
Device initialization failed |
0x0004 |
EMPTY_IMAGE |
Acquired data is empty |
0x0005 |
NOT_ALL_IMAGES_VALID |
Invalid images exist |
0x0006 |
INVALID_INTRI |
Invalid device intrinsic parameters |
0x0007 |
VALIDATION_FAILED |
Validation failed |
0x0401–0x04FF: Read/Write Errors
| Error code | Error name | Description |
|---|---|---|
0x0401 |
LOAD_INTRI_FAILED |
Failed to load intrinsic parameter file |
0x0402 |
WRITE_INTRI_FAILED |
Failed to write intrinsic parameter file |
0x0403 |
LOAD_CONFIG_FAILED |
Failed to load camera configuration parameters |
0x0404 |
WRITE_CONFIG_FAILED |
Failed to write camera configuration parameters |
0x0405 |
WRITE_INIT_SETTING_FAILED |
Failed to load initialization settings |
0x0406 |
LOAD_INIT_SETTING_FAILED |
Failed to write initialization settings |
0x0407 |
SAVE_IMG_FAILED |
Failed to save image |
0x0408 |
READ_IMG_FAILED |
Failed to read image |
0x0409 |
OPEN_FILE_FAILED |
Failed to open file |
0x0501–0x05FF: Hardware Errors
| Error code | Error name | Description |
|---|---|---|
0x0501 |
GPIO_INITIALIZE_FAILED |
Failed to initialize GPIO |
0x0502 |
GPIO_SET_FAILED |
Failed to set GPIO |
0x0503 |
NOT_ENOUGH_SPACE |
Insufficient device storage |
0x0504 |
POWER_SUPPLY_BOARD_WARN_HANDLER |
Power module warning; details can be queried through the sysKT module |
0x0505 |
IP_ERROR |
Invalid IP setting when configuring static IP |
0x0601–0x06FF: Calculation Errors
| Error code | Error name | Description |
|---|---|---|
0x0601 |
OPENCL_ERROR |
OpenCL error |
0x0602 |
INVALID_GRAYCODELUT |
Invalid lookup table |
0x0603 |
LIBGENI_ERROR LNX |
Internal error |
0x0701–0x07FF: Upgrade-Related Errors
| Error code | Error name | Description |
|---|---|---|
0x0701 |
FILE_ERROR |
File error |
0x0702 |
QSSH_ERROR |
SSH copy failed |
0x0703 |
COMMAND_ERROR |
Command execution failed |
0x0704 |
ENCRYPT_TYPE_MISMATCH_ERROR |
Encryption type mismatch: inconsistent with the password type used by the device |
0x0705 |
ENCRYPT_TYPE_CHECKFAILED_ERROR |
Failed to check encryption type |
0x0706 |
ENCRYPT_TYPE_UNKNOWN_TYPE_ERROR |
Unknown encryption type |
0x0707 |
REBOOT_FAILED |
Failed to reboot the device |
ZMQ Errors
| Error code | Error name | Description |
|---|---|---|
0x0901 |
ZMQ_TIMEOUT |
ZMQ send/receive timeout |
0x0902 |
ZMQ_SOCKET_ERROR |
Socket error |
0x0903 |
ZMQ_EMPTY_ADDRESS |
Address is empty |
0x0904 |
ZMQ_ADDRESS_INUSE |
Address is already in use |
Message Channel Errors
| Error code | Error name | Description |
|---|---|---|
0x0a01 |
MESSAGE_CHANNEL_ERROR |
Failed to open the message channel |
0x0a02 |
MESSAGE_CHANNEL_NO_ACK |
No response from the message channel management client |
0x0a03 |
MESSAGE_CHANNEL_NETWORK_ERROR |
Message channel network error |
0x0a04 |
MESSAGE_CHANNEL_OCCUPIED |
Message channel opened repeatedly |