Camera Disconnected Repeatedly

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Symptom

The camera could be connected in Mech-Eye SDK or the GenICam client, but it disconnected automatically, and this symptom occurred repeatedly.

Possible Causes

  • The camera cables are not correctly connected or mounted, or the cables need to be replaced.

  • The voltage of the power supply is insufficient.

  • The network is unstable.

Solution

The instructions for actions on the computer in this section are only applicable to the Windows operating system. If you are using the Ubuntu operating system, please contact Technical Support.

Please follow these steps to troubleshoot the issue:

  1. Refer to Camera Hardware User Manual and Guidelines for Mounting Camera Cables and check if the camera cables are correctly connected and mounted, without issues such as not fully tightened connector nut or tangling with other cables.

    • If the camera cables are not correctly connected and mounted, please correct the connection and mounting, and then connect to the camera in Mech-Eye SDK or the GenICam client again to check if the symptom is still present.

      • If not present, the troubleshooting is completed.

      • If still present, proceed to step 2.

    • If the camera cables are correctly connected and mounted, proceed to step 2.

  2. Check if the DC power cable of the DIN rail power supply is longer than 20 m.

    • If the cable is longer than 20 m, please adjust the voltage of the DIN rail power supply so that the voltage supplied to the camera is increase by 2 V.

    • If the cable is not longer than 20 m, proceed to step 3.

  3. Use Command Prompt to check the stability of the camera network connection:

    1. Open Command Prompt and execute the following command. Replace XXX.XXX.XX.XX with the IP address of the camera.

      ping XXX.XXX.XX.XX -t

    2. Check the printed message in Command Prompt:

      • If Request timed out appeared within a few seconds, the network connection is unstable. Please replace the camera Ethernet cable, or check if the other devices in the network, such as the network switch, are operating properly. Then, connect to the camera in Mech-Eye SDK or the GenICam client again to check if the symptom is still present.

        • If not present, the troubleshooting is completed.

        • If still present, please contact Technical Support.

      • If Command Prompt only displays content similar to the following, the network connection is stable. Please contact Technical Support.

        Reply from XXX.XXX.XX.XX: bytes=32 time<1ms TTL=64
Reply from XXX.XXX.XX.XX: bytes=32 time<1ms TTL=64
Reply from XXX.XXX.XX.XX: bytes=32 time<1ms TTL=64

The following issues might be caused by the same reasons. If you also encountered these issues, after resolving the issue in this topic, you can check if these other issues have been resolved as well.

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