Camera Displayed as Virtual Device in Mech-Eye Viewer

You are currently viewing the documentation for the latest version (2.4.1). To access a different version, click the "Switch version" button located in the upper-right corner of the page.

■ If you are not sure which version of the product you are currently using, please feel free to contact Mech-Mind Technical Support.

Symptom

In Mech-Eye Viewer, the camera to be connected can be discovered, but this camera is displayed as a virtual device (the info card displaying Virtual).

Possible Causes

The camera’s internal system is malfunctioning.

Solution

Please follow these steps to troubleshoot the issue:

  1. In Mech-Eye Viewer, find and double-click the info card of the camera to open the Log window. Save a screenshot of the log or export the log.

  2. Restart the camera: Disconnect the camera from power and then reconnect it to power. Then, check the info card of this camera in Mech-Eye Viewer.

    • If it no longer displays Virtual, the troubleshooting is completed.

    • If it still displays Virtual, please contact Technical Support and provide the log.

We Value Your Privacy

We use cookies to provide you with the best possible experience on our website. By continuing to use the site, you acknowledge that you agree to the use of cookies. If you decline, a single cookie will be used to ensure you're not tracked or remembered when you visit this website.

  • Preference
  • I accept
  • I don't accept