Mech-Eye Viewer Froze
Possible Causes
-
The camera Ethernet cable is not correctly connected or mounted, or the cable needs to be replaced.
-
The network is unstable.
Solutions
Please follow these steps to troubleshoot the issue:
-
Refer to Camera Hardware User Manual and Guidelines for Mounting Camera Cables and check if the camera Ethernet cable is correctly connected and mounted, without issues such as not fully tightened connector nut or tangling with other cables.
-
If the camera Ethernet cable is not correctly connected and mounted, please correct the connection and mounting, and then connect to the camera in Mech-Eye SDK or the GenICam client again to check if the symptom is still present.
-
If not present, the troubleshooting is completed.
-
If still present, proceed to step 2.
-
-
If the camera Ethernet cable is correctly connected and mounted, proceed to step 2.
-
-
Use Command Prompt to check the stability of the camera network connection:
-
Open Command Prompt and execute the following command. Replace XXX.XXX.XX.XX with the IP address of the camera.
ping XXX.XXX.XX.XX -t -
Check the printed message in Command Prompt:
-
If Request timed out appeared within a few seconds, the network connection is unstable. Please replace the camera Ethernet cable, or check if the other devices in the network, such as the network switch, are operating properly. Then, connect to the camera in Mech-Eye SDK or the GenICam client again to check if the symptom is still present.
-
If not present, the troubleshooting is completed.
-
If still present, please contact Technical Support.
-
-
If Command Prompt only displays content similar to the following, the network connection is stable. Please contact Technical Support.
Reply from XXX.XXX.XX.XX: bytes=32 time<1ms TTL=64 Reply from XXX.XXX.XX.XX: bytes=32 time<1ms TTL=64 Reply from XXX.XXX.XX.XX: bytes=32 time<1ms TTL=64
-
-