Camera Used for the First Time Could Not Be Discovered
Symptom
The camera was produced between October of 2022 and March of 2023, and the hardware version is A3; when this camera was used for the first time, it could not be discovered by Mech-Eye SDK or the GenICam client.
| You can determine the production year and month and the hardware version of the camera from the serial number. |
Solutions
Please follow these steps to troubleshoot the issue:
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Connect the camera and computer through a router. The router can dynamically assign an IP address to the camera, so that it can be discovered by Mech-Eye SDK or the GenICam client.
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Set a static IP address for the camera with Mech-Eye Viewer or the IP configuration tool.
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Restart the camera: Disconnect the camera from power and then reconnect it to power.
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Remove the router and restore the original way of connecting the camera and computer. Then, check if the camera could be discovered by Mech-Eye SDK and the GenICam client.
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If so, the troubleshooting is completed.
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If not, please contact Technical Support.
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