Software Installation
- After a double click on the installation file, the setup wizard could not be started properly or crashed. How can I troubleshoot it?
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Possible causes
There is not enough space available on the system drive.
Solutions
Check whether the available space on the system drive is larger than the size of the installer. Follow these steps:
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If the available space on the system drive is smaller than the size of the installer, free up the space, and then reinstall. If the issue still exists, contact Mech-Mind Technical Support.
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If there is enough space on the system drive, contact Mech-Mind Technical Support.
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- An error message saying “Installation failed.” appeared during the installation. How can I troubleshoot it?
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Possible causes
A corrupted installation package or missing files; insufficient administrator privileges; another program is being installed or a Windows system upgrade is in progress.
Solutions
Reinstall the software. Follow these steps:
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Obtain a new installer and check its integrity, and then try the installation again.
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If the issue is resolved, the troubleshooting is completed.
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Otherwise, proceed to Step 2.
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Right-click the installer and select “Run as administrator” to reinstall.
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If the issue is resolved, the troubleshooting is completed.
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Otherwise, proceed to Step 3.
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Try the installation again after the other Wizard finishes installation or after the Windows system upgrade completes.
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If the issue is resolved, the troubleshooting is completed.
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Otherwise, proceed to Step 4.
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Restart your computer and try the installation again.
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If the issue is resolved, the troubleshooting is completed.
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If the issue still exists, click the “installation log” link in the Finish window to collect installation logs and send them to Mech-Mind Technical Support.
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