Software Installation
- After a double click on the installation file, the setup wizard could not be started properly or crashed. How can I troubleshoot it?
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There is not enough space available on the system drive. Check whether the available space on the system drive is larger than the size of the installer.
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If the available space on the system drive is smaller than the size of the installer, free up the space, and then reinstall. If the issue still exists, contact Mech-Mind Technical Support.
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If there is enough space on the system drive, contact Mech-Mind Technical Support.
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- An error message saying “Installation failed.” appeared during the installation. How can I troubleshoot it?
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Installation failure may be caused by the following reasons:
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Corrupted installer or missing files.
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The current user does not have administrator access.
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Another Wizard is performing the installation or the Windows system is being upgraded.
Troubleshooting procedure:
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Obtain a new installer and check its integrity, and then try the installation again.
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If the issue is resolved, the troubleshooting is completed.
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Otherwise, proceed to Step 2.
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Right-click the installer and select “Run as administrator” to reinstall.
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If the issue is resolved, the troubleshooting is completed.
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Otherwise, proceed to Step 3.
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Try the installation again after the other Wizard finishes installation or after the Windows system upgrade completes.
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If the issue is resolved, the troubleshooting is completed.
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Otherwise, proceed to Step 4.
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Restart your computer and try the installation again.
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If the issue is resolved, the troubleshooting is completed.
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If the issue still exists, click the “installation log” link in the Finish window to collect installation logs and send them to Mech-Mind Technical Support.
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