Common Issues

You are currently viewing the documentation for version 1.7.5. To access documentation for other versions, click the "Switch Version" button located in the upper-right corner of the page.

■ To use the latest version, visit the Mech-Mind Download Center to download it.

■ If you're unsure about the version of the product you are using, please contact Mech-Mind Technical Support for assistance.

This section lists common issues and their solutions.

Mech-Vision Common Issues

Calibration related issues

Too Dark 2D Images Captured by LSR L/LSR S/DEEP V4 during Calibration
Mismatched Image Sizes of Captured Images during Hand-Eye Calibration after Camera Switch

Vision related issues

Could Not Save Point Cloud Files or Images
Error Occurred When Reference Direction and Fixed Axis Direction Set the Same in Step “Rotate Axis to Minimize Included Angle to Reference Direction”
Error Occurred When the Script of Step “Cal Results by Python” Returned Nested Lists
Camera That Cannot Be Found by Mech-Eye SDK
Mech-Vision Cannot Capture Images Using the Camera That Can Be Found by Mech-Eye SDK
Point Cloud Loss
Axis Z Downward for Poses of Some Objects (Pointing to the Ground)
Mech-Vision Failed to Output Vision Result After Capturing Images
Image Data Not Found in Virtual Mode of Step “Capture Images from Camera”

Deep learning related issues

Mech-Vision Failed to Load Deep Learning Models 1.5.x
Mech-Vision Failed to Open a Project When Updated to Version 1.6.x

Software related issues

“bad allocation” Error Log Messages in Case of Memory Insufficiency
Garbled Characters in Chinese Log Files
Password Forgotten after Project Locked
Failure to Connect Hikvision 2D Camera When Connecting Camera in External2D in Step “Capture Images from Camera”
Failed to Find a Step or a Step Parameter
Failure to Open OpenGL Windows due to Problematic Graphics Setting
Changes Ineffective for Parameter “Play Back Mode” of Step “Capture Images from Camera”
File Loaded in Steps Not Up-to-date
Message “Graphics Card Driver Version Older Than Required” Appeared When Opening Mech-Vision
No Data Input for Necessary Input Ports of Steps

Mech-Viz Common Issues

Software related issues

Garbled Characters in Chinese Log Files
No Vision Result When Mech-Viz Was Used to Master-Control the Robot
Failure to Start Mech-Viz due to Problematic Graphics Setting

Robot Common Issues

Network between the Robot and the IPC Not Connected

IPC Common Issues

IPC Could Not Be Powered Up

Common Issues

Mech-Vision Common Issues

Mech-Viz Common Issues

IPC Common Issues

We Value Your Privacy