Image Acquisition Time Too Long

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Symptoms

After controlling the camera to acquire images with Mech-Eye SDK, the image acquisition time was significantly longer than normal. When using Mech-Eye Viewer to connect to the camera and check the data transmission speed in the upper-left corner of the interface, the data transmission speed was slower than 700 Mbps (slower than 500 Mbps for NANO and PRO XS).

Possible Causes

  • The network switch or Ethernet cables in use does not support gigabit bandwidth.

  • The driver for the computer Ethernet port requires an update or the settings of the Ethernet port are incorrect.

  • The camera Ethernet cable is incorrectly connected or needs to be replaced.

Solution

Please follow these steps to troubleshoot the issue:

  1. Check if the network switch or Ethernet cables in use supports gigabit bandwidth.

    • If gigabit bandwidth is not supported, please replace the network switch or Ethernet cables with those that support gigabit bandwidth instead. Megabit bandwidth cannot guarantee the stability of data transmission. After replacing the equipment, check if the symptoms are still present.

      • If not present, the troubleshooting is completed.

      • If still present, proceed to step 2.

    • If gigabit bandwidth is supported, proceed to step 2.

  2. Check if the camera Ethernet cable is worn, broken, or damaged otherwise.

    • If the camera Ethernet cable is damaged, contact Technical Support to acquire a replacement. Then, check if the symptoms are still present.

      • If not present, the troubleshooting is completed.

      • If still present, proceed to step 3.

    • If the camera Ethernet cable is not damaged, proceed to step 3.

  3. Refer to Camera Hardware User Manual and Guidelines for Mounting Camera Cables and check if the camera Ethernet cable is correctly connected and mounted, without issues such as not fully tightened connector nut or tangling with other cables.

    • If the camera Ethernet cable is not correctly connected and mounted, please correct the connection and mounting, and then check if the symptoms are still present.

      • If not present, the troubleshooting is completed.

      • If still present, proceed to step 4.

    • If the camera Ethernet cable is correctly connected and mounted, proceed to step 4.

  4. Check the computer Ethernet port connected to the camera and see if its driver requires an update or if its settings require modification (For example, a speed limit on data transmission may need to be lifted).

    • If driver update or modification of the settings is required, please do so and then check if the symptoms are still present.

      • If not present, the troubleshooting is completed.

      • If still present, proceed to step 5.

    • If driver update or modification of the settings is not required, proceed to step 5.

  5. Try using a different computer Ethernet port to connect to the camera, set the IP address of the computer Ethernet port to a unique subnet not used by other ports, or disable other computer Ethernet ports not in use. Then, check if the symptoms are still present.

    • If not present, the troubleshooting is completed.

    • If still present, please contact Technical Support.

The following issues might be caused by the same reasons. If you also encountered these issues, after resolving the issue in this topic, you can check if these other issues have been resolved as well.

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