Firmware Upgrade Failed

You are currently viewing the documentation for version 2.5.1. To access documentation for other versions, click the "Switch Version" button located in the upper-right corner of the page.

■ To use the latest version, visit the Mech-Mind Download Center to download it.

■ If you're unsure about the version of the product you are using, please contact Mech-Mind Technical Support for assistance.

Symptom

Firmware upgrade failed, with an error message stating: Firmware files do not exist. Please contact Technical Support.

Possible Causes

You are using a Windows version earlier than Windows 1903.

Solutions

Follow these steps to troubleshoot the issue:

  1. Verify the Windows version: Open Settings, go to System  About, and check Version under Windows specifications.

    • If the version is Windows 1903 or later, please contact Technical Support.

    • If the version is earlier than Windows 1903, continue with the following steps.

  2. Open the Control Panel, click Clock and Region  Region. In the Region window, go to the Administrative tab and then click Change system locale. In the Region Settings window, select Beta: Use Unicode UTF-8 for worldwide language support, and then click OK.

  3. Restart the system to apply the changes.

Is this page helpful?

You can give a feedback in any of the following ways:

We Value Your Privacy

We use cookies to provide you with the best possible experience on our website. By continuing to use the site, you acknowledge that you agree to the use of cookies. If you decline, a single cookie will be used to ensure you're not tracked or remembered when you visit this website.

  • Preference
  • I accept
  • I don't accept