Common Issues

This topic lists common issues and their solutions.

Mech-Vision Common Issues

• Message “Graphics Card Driver Version Older Than Required” Appeared When Opening Mech-Vision
• Too Dark 2D Images Captured by LSR L/LSR S/DEEP V4 during Calibration
• Mismatched Image Sizes of Captured Images during Hand-Eye Calibration after Camera Switch
• Mismatched Image Sizes of Captured Images during Hand-Eye Calibration after Camera Switch
• “bad allocation” Error Log Messages in Case of Memory Insufficiency
• Garbled Characters in Chinese Log Files
• Password Forgotten after Project Locked
• Could Not Save Point Cloud Files or Images
  • No Point Cloud File Generated When Saving a Point Cloud Template
  • Step “Save Results to File” Could Not Save Point Cloud Files or Images
  • Could Not Save Point Cloud Files or Images to USB Flash Drive
• Error Occurred When Reference Direction and Fixed Axis Direction Set the Same in Step “Rotate Axis to Minimize Included Angle to Reference Direction”
• Mech-Vision Failed to Load Deep Learning Models 1.5.x
• Error Occurred When the Script of Step “Cal Results by Python” Returned Nested Lists
• Mech-Vision Failed to Open a Project When Updated to Version 1.6.x
• Failure to Connect Hikvision 2D Camera When Connecting Camera in External2D in Step “Capture Images from Camera”
• Step Search or Step Parameter Search Failed
• Failure to Open OpenGL Windows due to Problematic Graphics Setting
• Changes Ineffective for Parameter “Play Back Mode” of Step “Capture Images from Camera”
• File Loaded in Steps not Up-to-date
• Not Data Input for Necessary Input Ports of Steps
• Point Cloud Loss
• Axis Z Downward for Poses of Some Workobjects (Pointing to the Ground)

Mech-Viz Common Issues

• Failure to Start Mech-Viz due to Problematic Graphics Setting
• Garbled Characters in Chinese Log Files