Camera Cannot Be Connected in Mech-Eye SDK (Windows Server)

Problem description: The camera shows up in Mech-Eye SDK but cannot be connected. The status of the IP address displayed in the camera info card in Mech-Eye Viewer is Windows Server.

This topic provides the possible causes, troubleshooting guidelines and detailed troubleshooting procedures for this problem.

Possible Cause

This is a bug in Mech-Eye SDK 1.6.1 and below.

Troubleshooting Procedure

If this problem occurs, it is recommended to upgrade Mech-Eye SDK to the latest version. For instrucitons, please refer to Upgrade Mech-Eye SDK.

If you cannot upgrade Mech-Eye SDK, please contact Technical Support.